Executive Summary
For more than two decades, OCS has supported a regional hospital in Aotearoa New Zealand with integrated facilities services in a live 24/7 healthcare environment.
Services are delivered through a coordinated model that supports patient safety, infection prevention, and compliance across all service lines. With onsite leadership and long-standing teams, the partnership provides consistency while adapting to changing clinical and operational demands.
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25+ Years
supporting a live healthcare environment
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5 Core Services
delivered under a single, integrated contract
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24/7 Operational Setting
supported year-round
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100 Cleaning Audits
over all wards and areas (on and off campus) monthly
The brief
The hospital required a facilities management partner able to coordinate multiple essential services within a live clinical environment, without disrupting care or increasing risk.
Services needed to operate seamlessly alongside clinical teams while maintaining infection control standards, ensuring compliance, and responding to changing healthcare demands over time.
“Healthcare cleaning is very different from commercial cleaning. You’re working around patients, visitors, nurses, doctors and equipment – and somehow the job still gets done.”
Margie Lawton
Contracts Manager
The Solution
OCS delivers an integrated facilities services model within a live healthcare environment, bringing together multiple service lines under a single, coordinated contract. This approach supports patient safety, infection prevention, and compliance across all services.
Delivered as an integrated model, these services operate together to support safe, compliant, and continuous healthcare delivery across the site.
Services we deliver
Tailored Solutions with Infection Prevention at the Core
Cleaning
Cleaning is delivered as a core healthcare service, supporting infection prevention, patient safety, and the daily flow of hospital activity.
Unlike commercial environments, cleaning takes place while care is being delivered. Teams work around patients, clinicians, visitors, and equipment, maintaining standards without interrupting clinical activity.
- Delivered in line with healthcare standards and site-specific protocols
- Infection prevention practices aligned to clinical risk
- Flexible scheduling to support admissions, discharges, and unplanned events
- Close coordination with clinical teams to minimise disruption.
Cleaning
Cleaning is delivered as a core healthcare service, supporting infection prevention, patient safety, and the daily flow of hospital activity.
Unlike commercial environments, cleaning takes place while care is being delivered. Teams work around patients, clinicians, visitors, and equipment, maintaining standards without interrupting clinical activity.
- Delivered in line with healthcare standards and site-specific protocols
- Infection prevention practices aligned to clinical risk
- Flexible scheduling to support admissions, discharges, and unplanned events
- Close coordination with clinical teams to minimise disruption.
Security and Orderly Services
Security and orderly services support safety, dignity, and the movement of people across the hospital.
Working alongside clinical teams, orderlies manage patient transfers and internal movements, while security teams maintain a calm and controlled environment.
- Patient transfers, admissions, and internal movements
- Responsive security presence supporting staff, patients, and visitors
- Professional engagement in high-pressure or sensitive situations
- Rapid response and clear escalation pathways.
Security and Orderly Services
Security and orderly services support safety, dignity, and the movement of people across the hospital.
Working alongside clinical teams, orderlies manage patient transfers and internal movements, while security teams maintain a calm and controlled environment.
- Patient transfers, admissions, and internal movements
- Responsive security presence supporting staff, patients, and visitors
- Professional engagement in high-pressure or sensitive situations
- Rapid response and clear escalation pathways.
Grounds Maintenance
Grounds maintenance ensures the hospital environment remains safe, accessible, and functional at all times.
Services are delivered with a focus on managing risk, particularly during changing weather conditions and unexpected events.
- Routine and reactive maintenance across outdoor areas
- Safe access across car parks, walkways, and entry points
- Responsive management of weather-related impacts
- Planned maintenance aligned to hospital activity.
Grounds Maintenance
Grounds maintenance ensures the hospital environment remains safe, accessible, and functional at all times.
Services are delivered with a focus on managing risk, particularly during changing weather conditions and unexpected events.
- Routine and reactive maintenance across outdoor areas
- Safe access across car parks, walkways, and entry points
- Responsive management of weather-related impacts
- Planned maintenance aligned to hospital activity.
Pest Control
Pest control services support infection prevention and risk management across the hospital environment.
- Preventative programmes tailored to clinical settings
- Monitoring and inspections to identify risks early
- Discreet treatments that minimise disruption
- Integration with cleaning and grounds to manage environmental risks.
Pest Control
Pest control services support infection prevention and risk management across the hospital environment.
- Preventative programmes tailored to clinical settings
- Monitoring and inspections to identify risks early
- Discreet treatments that minimise disruption
- Integration with cleaning and grounds to manage environmental risks.
Hygiene Services
Hygiene services maintain clean, safe, and well-managed washroom environments for patients, staff, and visitors.
- Sanitary and nappy disposal systems
- Toilet and urinal hygiene management
- Consumables, including soap, paper products, and air care
- Regular servicing aligned to usage and site needs
Hygiene Services
Hygiene services maintain clean, safe, and well-managed washroom environments for patients, staff, and visitors.
- Sanitary and nappy disposal systems
- Toilet and urinal hygiene management
- Consumables, including soap, paper products, and air care
- Regular servicing aligned to usage and site needs
Responding in real time
Working in a live healthcare environment means services must adapt quickly, often under pressure and without disrupting care.
Across the contract, the team has responded to a range of operational situations.
- Severe weather events – Grounds teams securing the site during storms and restoring safe access by clearing debris and managing hazards.
- Infection outbreaks – Increasing cleaning protocols, implementing enhanced PPE requirements, and completing rapid terminal cleans to reopen affected wards safely.
- COVID-19 response – Expanding services across testing and vaccination areas while maintaining safe, compliant environments under sustained pressure.
- Environmental and site challenges – Managing unexpected issues, including relocating wildlife to ensure safe hospital operations.
These situations rely on onsite leadership, experienced teams, and the ability to act quickly while maintaining safety, infection control, and compliance.
“Sometimes the unexpected becomes part of the job – from relocating frogs to moving bird nests so the helipad could operate safely.”
Margie Lawton
Contracts Manager
The outcome
The hospital benefits from a stable, integrated facilities services model that supports safe, compliant day-to-day operations.
This approach allows services to adapt over time without disruption, supporting safe, predictable environments for patients, staff, and visitors.
Key actions and results included: