THE CUSTOMER
Foodhouse Catering Services Co., Ltd. (FH) provides catering and operational support across hospitals and schools in Thailand. With services operating in regulated, high-sensitivity environments, FH requires reliable security oversight to protect people, assets, and critical daily operations.
Across its network, FH manages 319 CCTV cameras across 74 sites. Therefore, maintaining consistent performance, uninterrupted visibility, and rapid response to emerging risks.
PCS delivers a structured Smart Control Centre (SCC) service that centralises monitoring, strengthens governance, and ensures full operational readiness.
THE BRIEF: ENSURING CONTINUOUS VISIBILITY AND RAPID INCIDENT RESPONSE
FH required a CCTV monitoring solution that would improve system reliability while maintaining high standards of security across healthcare and education settings.
Key challenges included:
The contract is governed by strict 100% KPI expectations, including:
OUR APPROACH: STRUCTURED, PROACTIVE SYSTEM MANAGEMENT
To achieve this, PCS implemented a disciplined Smart Control Centre (SCC) service model designed to ensure reliability, visibility, and rapid escalation.
- Centralised Monitoring & Verification
A dedicated SCC team oversees all 74 sites through a central monitoring platform. Colleagues verify alerts, assess risks, and ensure anomalies are escalated through the agreed call tree.
- Daily Health Checks and Performance Governance
In addition, three daily audits track camera performance, alignment, and system stability. Any fault triggers immediate action to maintain full operational readiness.
- Insight-Led Reporting
Moreover, the SCC team provides FH with daily reports, offering clear visibility of incidents, recurring issues, and improvement opportunities. These insights guide system adjustments and reduce downtime.
- Structured Escalation Protocols
Meanwhile, the SCC team escalates incidents in real time through Line Group notifications and a defined call hierarchy, ensuring rapid response during both operational and out-of-office hours.
THE OUTCOMES: IMPROVED ASSURANCE AND REDUCED RISK
As a result, PCS has strengthened FH’s ability to maintain safe, compliant, and well-managed environments through proactive monitoring and structured governance.
- Improved Asset Protection
This approach also ensures daily verification, reducing blind spots and supporting safer operations in hospitals and schools.
- Faster Incident Response
Real-time escalation ensures issues are managed quickly and consistently.
- Reduced Internal Workload
FH’s internal teams spend less time on technical troubleshooting and manual coordination.
- Stronger System Reliability
Continuous monitoring reduces technical downtime and maintains camera performance across all sites.
KEY RESULTS
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319
cameras monitored daily
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74
sites under centralised oversight through the Smart Control Centre (SCC) service
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3
scheduled daily system health checks
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100%
KPI compliance on reporting, escalation, and monitoring requirements
CONCLUSION
The partnership between FH and PCS demonstrates how structured governance through the Smart Control Centre (SCC) service can strengthen security performance in sensitive environments. By combining disciplined monitoring, clear escalation pathways, and insight-driven reporting, PCS ensures continuous visibility and reliable security oversight across FH’s hospital and school operations.
As a result, this approach delivers measurable improvements in system performance and operational assurance, essential in environments where reliability cannot be compromised.