OCS named as supplier for RM6331 Healthcare Soft Facilities Management Services

20th February 2024: Leading facilities management (FM) service provider, OCS, has been named as a supplier on Crown Commercial Service’s (CCS) RM6331 Healthcare Soft Facilities Management Services agreement, strengthening its position in the public sector for its FM offering to the healthcare industry.

This supports its ambitious plans announced earlier this month; to become one of the leading forces in the FM market, bolstered by its commitment to deliver integrated, high-quality facility management solutions.

OCS services available through the Healthcare Soft FM Framework include Cleaning, Catering and Bundled Soft FM (e.g. Security Services, Portering and Logistics, Waste Services, Grounds Maintenance, Linen and Laundry, etc.). Whilst OCS already has a large footprint in the healthcare industry, the Framework helps reinforce its position, as the company will be competing for call-off contracts amongst other major FM leaders.

This means public sector buyers looking to enter into a contractual relationship with OCS can trust that they are working with a verified supplier that delivers high-quality, cost-effective service with the additional assurance that they are making actionable improvements in ESG.

Being named on the CCS Framework for RM6331 Healthcare Soft FM Services further establishes our market position in the public sector as a best-in-class facilities management solutions provider.

We look forward to building relationships with the healthcare providers that choose us as their service delivery partner, leveraging our expertise to fulfil their business needs and improve efficiencies across facilities management.

This will be achieved by combining technology, innovation, and collaboration in our approach to FM, whilst applying the most appropriate methodologies and best practices in compliance with standards outlined by NHS England and other professional associations within the industry.

Daniel Dickson

UK and Ireland Chief Executive Officer

Crown Commercial Service supports the public sector to achieve maximum commercial value when procuring common goods and services. In 2022/23, CCS helped the public sector to achieve commercial benefits equal to £3.8 billion – supporting world-class public services that offer best value for taxpayers.

Services included in this story

OCS Achieved a Score of Excellence in the SIA Audit.

OCS has recently undergone its annual Security Industry Authority (SIA) audit and achieved the maximum score in six out of the seven criteria and were awarded a score of 142 out of 145.

This is the 18th year that our business has committed to the Approved Contractor Scheme (ACS), a point worthy of note by the auditor from the National Security Inspectorate (NSI). The brand, reputation and continued delivery of the OCS gold standard was also noted.

“The continued investment in people through training, the use of a software programme to streamline HR, payroll and talent management processes and the continued promotion of mental health training all show clear progress.”

Officers at one of the largest contracts had a full understanding of the requirements of the customer and the expectation on them to achieve this. There was good understanding of the company values and copies of relevant documentation were available at the point of delivery.

A number of officers made the following comments: “The team work is amazing”, “We have good support from the supervisors and regular visits from management”, “ OCS look after their staff and we feel very well looked after”, “HALO has improved our communication with the customer”.

A new member of staff expressed that “I am in my element here with OCS”.

“The result owes much to the security teams, back of house support and the officers on site who all display the commitment to our security gold standard.  Thank you to our security teams across our portfolio and a huge well done to all those who participated in the audit. These teams are responsible for keeping our sites, our customers and the general public safe on a regular basis. Their commitment has ensured the company has achieved a very creditable score.”

Steve Gardner

Director of Security Risk and Intelligence

Iarnród Éireann (Irish Rail) look forward to commencing the three-year contract with OCS

We are pleased to announce that OCS Ireland has been awarded a new three-year contract with Iarnród Éireann (Irish Rail), the national railway operator of the Republic of Ireland.

A subsidiary of Córas Iompair Éireann, Irish Rail is a vital component of the nation’s transportation infrastructure, responsible for providing passenger rail services across its extensive Commuter, Intercity, and Dart networks. It also manages Rosslare Europort running passenger and freight sailings between Ireland and the continent and oversees all internal freight railway operations in the Republic of Ireland.

In partnership with Translink, Irish Rail also operates the Enterprise service connecting Dublin and Belfast. Irish Rail achieved a commendable milestone in 2019 by carrying 50 million passengers, its highest-ever total. The company is set to recover this total post-COVID by 2024 and has plans to increase it further.

Under the new Managed Cleaning Services contract, OCS will assume the responsibility for maintaining a superior level of cleanliness within Irish Rail’s network of train stations, depots, and trains. With a commitment to utilising cutting-edge cleaning equipment and innovative techniques, we aim to ensure that the passenger experience aligns with the high standards upheld by Irish Rail.

We are dedicated to enabling our customers to be their best. The new contract strengthens our existing partnership with Irish Rail, complementing the Security Services contract we have delivered for them since 2014. Our ability to offer an integrated suite of services underscores the confidence that Irish Rail places in OCS to manage critical operational aspects, enabling them to focus on their core competencies.

We take immense pride in our role in this important partnership and will remain committed to supporting Irish Rail in achieving its operational goals.

Iarnród Éireann is an invaluable national asset and a cornerstone of our interconnected transport framework. We eagerly look forward to commencing our Managed Cleaning Services contract and contributing to their strategic goal of accommodating 80 million passengers by 2030.

Áine Mulcahy

Managing Director, OCS Ireland

Gill O’Riordan Commences as ISIA President

OCS are thrilled to announce that Gill O’Riordan, Director of Strategic Solutions has commenced her Presidency of the Irish Security Industry Association (ISIA). This is an outstanding personal achievement for Gill and everyone here at OCS Ireland is incredibly proud to call her our colleague.

OCS has a long and proud association with the ISIA and we are privileged to have the serving ISIA President and recent outgoing President, Lorraine O’Neill, Director of Security Services, in our team, pictured above with OCS Ireland Managing Director Aine Mulcahy.

The ISIA has been representing the needs of the private security industry for over 40 years and is the only trade association representing the full spectrum of companies in the private security industry.