Group CEO, Rob Legge, outlines the OCS Best Strategy and Approach

The international facilities management landscape has been dominated by the same global players for a number of years. However, when OCS Group and Atalian Servest’s operations in the UK, Ireland, and Asia merged, it created a new company which had the potential to act as an industry leader and disruptor.

I have been involved in facilities management for close to three decades and it has become a real part of my DNA. Our merger earlier in 2023 was an opportunity to drive forward not only the business, but the entire industry. With our newly expanded, critical scale, we saw the opportunity to take stock of our purpose and values and ensure we were building the most compelling offering for our customers.

Our approach

When formulating a plan for the next phase of OCS’ journey, we established a collective vision of wanting to be the partner of choice in the industry, providing the most valuable service to any customer we worked with across each of our geographies. The culmination of this work was the formulation of OCS’ new strategy, BEST. It has been established to enhance how we serve our customers, empower our workforce, and contribute to the well-being of the communities we touch.

Today, our mission at OCS is clear: to make people and places the best they can be. We’ve embarked on this journey with the aim to create exceptional experiences, enhance productivity, refine our practices, foster communities, and ultimately, deliver outstanding outcomes. These aspects form the core of our strategy and are reinforced by our TRUE values.

Trust, Respect, Unity, and Empowerment—these values are the foundation of everything we do.

They guide our interactions with customers, colleagues, partners, and the communities we serve, ensuring a cohesive approach to our mission.

In an ever-evolving world, we believe that creating exceptional experiences is paramount. We understand that the value we bring is not just in our services but in the experiences we create. From a well-maintained office space that enhances productivity, to a clean and safe healthcare facility that promotes well-being, OCS is dedicated to improving every aspect of the human experience within the spaces we manage.

Our business is powered by best practice, consistency and our unique attention to detail. Ultimately, we will look to set the benchmark for our industry, harnessing the power of technology, innovation, and human expertise to create efficiencies for our customers.

However, this is not a one-step change but rather a continual process. To succeed in our mission, we must consistently look at improving our practices and ensure that our work aligns with the highest ethical and sustainability standards. Our commitment to best practices guarantees that we are not just compliant, but we set the standard for excellence in our industry.

Empowering our workforce

Overall, OCS is made up of 120,000 individuals, most of whom are workers on the frontline. These are the people who sit at the core of our business, and it is only by empowering them that we can truly thrive. We encourage our colleagues to take ownership, make decisions, and shape the future of our business. This not only elevates the service we provide, but also gives our workforce the opportunity to progress their careers in our business.

As a business we have a fundamental commitment to social mobility. We ensure we recruit from the widest possible talent pool; we offer each of our colleagues ongoing training to support their career progression and we foster and invest in a diverse and inclusive culture.

Serving communities

Last but not least, we consider ourselves integral parts of the communities we serve. Our goal is to create a positive impact on the people and places we touch, fostering a sense of belonging and well-being. We aspire to be responsible and sustainable members of every community we serve.

We adopt this mindset right the way through the business and are continuously looking to evolve our approach to each of the ‘E’, the ‘S’ and the ’G’. It runs from our 2040 net-zero commitment, down to the work we do to supporting the individual communities we work in across each of our geographies.

OCS’ BEST strategy and TRUE values are at the heart of our mission to make people and places the best they can be.

We also believe they will be fundamental to our future growth as a business and industry leader – our commitment to this strategy and our values sets the stage for us to set a new standard in the industry. OCS is in a unique position and is primed for growth. We are a dynamic business and it is my ambition to make this company the market leaders in the facilities management industry. Reflecting on the first 6 months of my role as Global CEO, I believe we have the team to deliver on this ambition.

 

Rob Legge, Group CEO

Leading international facilities service provider OCS appoints Gary McGaghey as Group Chief Financial Officer

OCS, a leading global facilities service provider, is delighted to announce the appointment of Gary McGaghey as Group Chief Financial Officer (CFO).

Gary brings a wealth of experience and expertise to OCS, having successfully built market-leading finance teams for private and publicly listed companies. His appointment – which follows the successful merger of OCS Group with Atalian’s UK, Ireland, and Asia operations in March 2023 – comes at an important time for the group, representing another significant step towards OCS realising its mission of becoming one of the world’s best international facilities service providers.

As the Group CFO, Gary will work alongside OCS’ Group Chief Executive Officer, Rob Legge and the group’s supportive investors, Clayton, Dubilier & Rice, to deliver an ambitious organic and acquisitive growth agenda.

Gary has over 30 years of experience leading finance teams across the FMCG, Beverage, Pharma and Digital Marketing industries. He joins OCS from Williams Lea Tag, where he was Group CFO and successfully delivered an ambitious international M&A strategy under a private equity ownership structure similar to that of OCS.

On top of his expertise and track record, a key factor in Gary’s appointment was his alignment with OCS’ culture and values. OCS is committed to supporting businesses and wider society by improving people’s lives at the most fundamental levels.

Rob Legge, Global CEO of OCS, commented: “I’m delighted to welcome Gary to the OCS team at such a pivotal stage of our growth journey. Gary’s impressive background and extensive experience in building market-leading finance teams make him such a valuable asset for us as we strive to achieve our ambitious growth targets and deliver on our ambition of being the best for our people and the places we serve.

“Our people are at the heart of our business, and our success will depend on a leadership team whose stewardship reflects this ethos. Gary’s alignment with our values and his impressive financial expertise makes him a perfect fit for OCS. We are delighted to have him on board!”

Gary McGaghey, Group CFO of OCS, commented: “I’m very excited to be joining Rob and the rest of the team at OCS at this pivotal time for the group. It has always been clear to me that a business’s success lies in its employees’ collective effort and working together. I’m only at the start of my journey with OCS, but I’m very encouraged to see how our 100,000+ colleagues are at the heart of our customer success.

“The facilities services industry plays an often underappreciated, but critical, role in keeping businesses operating, people safe, and entire communities running. I’m hoping that my previous involvement in delivering growth across a range of industries which OCS serves will help us achieve our ambitions.”

Our first 100 days: An update from our Group CEO

It’s been 100 days since we set out on our journey to bring our two impressive teams together to form the new OCS, and I’m encouraged and excited at the progress made so far and the opportunities ahead for us. I am pleased to reflect on our progress so far and check in on our vision and mission towards becoming the best facilities services business in the world, making people and places the best they can be. As we develop our plan, the main areas of focus and prioritisation are investment, team collaboration, cultural integration, our responsibility towards ESG initiatives and the continuation of excellent service for our customers and end users.

Bringing our two previously family-owned businesses together closely will be the key to our success. We have enormous experience and expertise within our newly formed organisation, and we’re focused on bringing those teams closer together physically, technologically and above all, culturally. Part of our brand launch (later this year) will help to embed our TRUE Values throughout the organisation. Our values guide what we do, how we operate, how we interact and, importantly, how we show up and deliver each day. Trust, Respect, Unity and Empowerment (TRUE) are at the heart of OCS, and I’ve made it my mission to deliver that message at every opportunity.

You may have heard the term ESG. It’s a widely used term in business and stands for Environmental, Social and Governance. ESG is an accountability mechanism on which we are measured as a business. ESG covers every aspect of sustainability, from environmental to financial sustainability, all things people and community and how we, as a business, are aligning to global initiatives such as the United Nations Sustainable Development Goals – as well as the governance of our organisation and how we ensure that we’re operating in a way that aligns to our values. Look out for further updates on our ESG strategy and progress which will include our Net Zero targets.

Investment in our organisation is vital, and we’re looking at all business areas to see where investment is needed and how that investment will help towards our vision and mission. Making people and places the best they can requires real effort in areas from training and development to innovation and technology – and you have my word that we’re committed to this being part of our ethos and an essential ingredient for our success.

Speaking of success, I’ve already witnessed much of this during the first 100 Days of our transformation, be that teams working together, contract awards, the continual progress of our Apprenticeship and Learning and Development schemes – or the positive feedback that we’ve received from a wide range of customers, which pleases me hugely. But we’re not always judged on our successes. More likely is that we’re judged on what we’ve not done well or where we could improve – and so I’d ask you all to continue the good work in bringing our teams together and doing all you can to help us come the best facilities services business in the world.

I want to thank everyone for their efforts so far, and for what we’ve achieved in such a short space of time. I look forward to updating you on further progress and key milestones of our exciting journey together.

Rob Legge, Group CEO