• Destinations

    Creating calm, secure, and premium environments that elevate the guest experience, increase dwell time, and amplify your brand.

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OCS Destinations in Numbers

  • 600Million

    Footfall in Shopping Centres

  • 300Million

    Square Footage of Retail Spaces

  • 97%

    Customer Retention Rate Achieved

  • 71

    Industry Benchmark Quality (NPS) Score

Exceptional Places, Professionally Managed

From museums to leisure destinations, we protect heritage, enhance experiences, and keep environments running flawlessly.

  • Busy outdoor café with people sitting under large umbrellas in a lively square during the evening, with historic buildings and glass-covered structures illuminated in the background. Blurred figures walk across cobblestone pavement.

    Driving Performance in

    Mixed-Use Facilities

    In fast-paced retail, leisure, and hospitality destinations, operational reliability is the foundation of success. Our hard and soft services support uptime, safety, and sustainability across every site, from high-street centres to multi-use complexes. Through smart technology, trained teams, and customer-first thinking, we enable consistent brand standards and exceptional guest experiences – helping you deliver more value from every square metre.

  • Enhancing Experience in

    Heritage and Culture

    Heritage and cultural venues demand a careful balance between preservation and progress. We help protect priceless collections, historic buildings, and visitor experiences through expert facilities management that respects every site’s character. From temperature-controlled galleries and conservation-led cleaning to discreet security and visitor-ready presentation, our teams combine specialist skills with a deep appreciation of place – ensuring every guest encounter reflects the care behind the scenes.

Driving Quality Through Self-Delivery

High-quality FM that creates smarter spaces – supporting people, boosting performance, and elevating guest experience.

A man wearing a navy blue polo shirt with an OCS logo stands smiling in an industrial setting with yellow pipes and machinery in the background.

One Partner,

Total Peace of Mind

Managing multiple suppliers can be complex, time-consuming, and costly. OCS simplifies facilities management by bringing every service under one coordinated approach – reducing administration, improving service quality, and delivering measurable value.

Our tailored solutions adapt to the unique demands of each environment – from hygiene-critical hospitals to bustling shopping centres and busy airports. By understanding the dynamics of every site, we deliver integrated facilities management that actively supports your organisation’s success.

Seven people in business attire stand in a row outdoors under a glass-roofed structure, smiling at the camera. The group is surrounded by lush greenery and flowers, and one person holds a plaque or award.

The Human Touch Behind Every Great Experience

Your guests notice the details that make a difference. From spotless spaces to a reassuring security presence, our soft services teams create environments that feel safe, welcoming, and always ready for visitors.

By combining cleaning, security, and other essential services under one trusted partner, we simplify operations, strengthen accountability, and deliver consistent quality across every site, every day.

OCS blenheim security

Protecting People,

Places & Reputation

Safe, welcoming destinations build trust and keep guests coming back. Our destination-focused security services combine visible presence with cutting-edge surveillance to protect people, property, and peace of mind.

Every solution is tailored to your environment – blending human expertise with smart technology to reduce risk, enhance resilience, and maintain your reputation.

A smiling woman wearing a dark polo shirt and headset stands in a hallway next to a cleaning cart with mops and yellow and blue buckets. Her hair is styled in braids tied up in a bun.

Cleaning That Elevates

Every Experience

Immaculate, hygienic spaces leave lasting impressions and support wellbeing for everyone who visits. We help destinations set the standard for cleanliness – creating confidence the moment a guest walks through the door.

Our specialist cleaning teams deliver consistently high standards using data-led scheduling, sustainable products, and meticulous attention to detail – ensuring your space remains compliant, efficient, and guest-ready at all times.

Engineering the Perfect

Guest Experience

We deliver more than maintenance – combining technical expertise and real-time insight to keep your environments welcoming, efficient, and always guest-ready.

  • A man with a beard and folded arms smiles confidently in an industrial or technical room, wearing a dark polo shirt and an ID lanyard. Electrical panels and equipment are visible in the background.

    Technical Services

    From lighting and HVAC to lifts and escalators, we keep your critical systems operating at peak performance. Our engineers deliver safety, comfort, and efficiency – so every space welcomes and works.

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  • A white van with the OCS logo and the text to be your best™ and OCS Building & Technical Services on its back door, parked outdoors with sunlight shining through trees in the background.

    Capital Projects

    We manage major refurbishments and infrastructure upgrades end-to-end, minimising disruption and keeping guest journeys uninterrupted – so your destination never pauses for progress.

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  • Aerial view of rows of blue solar panels arranged diagonally, forming a geometric pattern. The panels are divided by thin white lines and are installed outdoors, capturing sunlight for renewable energy.

    Energy Services

    With a sustainability-first mindset, we cut emissions and energy costs – making your spaces smarter, greener, and ready for the future.

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Smarter Destinations

We combine cutting-edge technology with industry insight to optimise every aspect of your environment – enhancing the guest journey and simplifying operations.

  • A woman stands indoors at night, illuminated by the light from a tablet she is holding, with blurred city lights visible through large windows in the background.

    Insight-Led Environment Evolution

    Using IoT sensors and real-time data, we give you visibility and control – enabling you to respond proactively, boost comfort, and optimise sustainability.

  • A white, box-shaped floor-cleaning robot operates in a modern, brightly lit hallway with reflective floors and blurred background details.

    Smart Cleaning &

    Environmental Intelligence

    Robotic cleaning, automated scheduling, and sensor-driven hygiene help you deliver consistently high standards efficiently and at scale.

  • A modern security camera mounted under a concrete overhang, with a cityscape of tall, glass buildings blurred in the background.

    Surveillance & Safety Monitoring

    AI-powered surveillance keeps guests safe and assets secure, while real-time alerts help your teams act fast and stay in control.

  • Five friends sit at an outdoor table surrounded by greenery, laughing and enjoying drinks together. The atmosphere is bright and lively, with sunlight streaming through the leaves above.

    Customer-Centric Technology

    for Better Experiences

    From queue management and digital signage to energy insights, our tech is designed to smooth the guest journey and streamline your operations.

A tree-lined, sunlit pedestrian street bordered by modern buildings with large windows, outdoor seating, and neatly trimmed bushes, creating a calm, inviting urban space.

Helping Multi-Use Centres Lead on Sustainability

Sustainability and social value are built into everything we do.

In 2023, OCS generated £123 million in measurable social value across the UK & Ireland – through local employment, responsible sourcing, training, and community partnerships.

Alongside carbon-reduction and energy-efficiency programmes, we help destinations operate responsibly and deliver real impact for people and planet.

Low-carbon operations – optimising energy and prioritising renewables.
Responsible sourcing – supporting local, ethical, and sustainable.
Inclusive employment – creating fair, local jobs and new opportunities.
Community investment – partnering with charities and schools through the OCS Foundation.

Proven, Trusted, Accredited

Certified to the highest standards, our teams combine expert training with industry-leading accreditations to deliver safe, consistent, and compliant services. Independent audits and award-winning practices give you confidence that quality, safety, and performance are never compromised. best practices every time.

OCS QHSE Policy

Explore Our Latest Destinations News, Insights, and Customer Projects

Ready to Unlock the Potential of Your Destination?

Partner with a team trusted to keep destinations running smoothly, safely and performing at their best – delivering the best experiences for every visitor.

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Frequently
Asked Questions

  • We successfully manage destinations across the UK. Contact us for more details on specific customer case studies.

  • Our flexible approach allows us to adjust service levels to accommodate peak seasons, ensuring optimal visitor experiences.

  • We prioritise the preservation of heritage assets through tailored maintenance programs, employing skilled professionals with expertise in heritage conservation.

  • Our comprehensive security measures include advanced surveillance systems, highly-trained personnel, and strategic planning to safeguard both assets and the well-being of visitors.