As we step into 2025, it’s an opportune moment to examine the trends and key drivers that will shape the facilities management landscape this year. Some trends will continue from previous years, while others will emerge or gain importance. Here are the most significant shifts expected to impact OCS and the broader outsourced facilities management sector in 2025.
Technology
Technology has positively influenced facilities management (FM). The abundance of data available to us and our clients enhances productivity and optimises operations, resulting in greater efficiencies, reduced energy costs, and support for ESG decarbonisation plans. At OCS, we are increasingly utilising robotics, cobotics, sensors, smart buildings, telemetry systems, and AI across various sectors to achieve operational excellence and provide cost savings. Our smart building management system, ABI, has successfully reduced energy consumption for many clients. As AI evolves rapidly, we have invested in a dedicated AI team to stay ahead of technological advancements.
ESG
Social value has become a crucial focus for many contracts, with social value measurement now a requirement in tenders. OCS has implemented measures to track and report social value outcomes meaningfully. In partnership with East London NHS Foundation Trust, we recorded a £14.9 million social and economic value since 2022. A recent social value roundtable with customers helped us understand their challenges and learn from those with excellent programs. Social value will be a major focus for OCS in the coming year as part of our ESG strategy.
People
OCS is built on its people. Attracting and retaining top talent has been challenging, with the industry facing labour shortages over the past year. Although this is easing, we aim to be the best employer by creating an environment where people can grow and prosper. In 2024, we launched two leadership development programs, with another starting in early 2025 for account managers. We also set an ambitious goal of enrolling 1,000 apprentices by mid-2025, which we are on track to achieve.
Market Consolidation
The FM sector will feel the effects of the recent budget, with customers likely to focus more on price. Changes to National Insurance will also impact businesses, leading to market consolidation as smaller providers struggle to stay competitive. In 2024, OCS completed five acquisitions within 12 months, and we expect this trend to continue in 2025.
The Future
Outsourcing facilities management is about more than just cost; it’s about acquiring expertise. We are investing significantly to stay at the forefront of the latest trends and provide the best service to our customers. 2025 promises to be an interesting year, and we are well-positioned to seize the opportunities ahead.
