Executive Summary
OCS Australia delivers specialist commercial and industrial cleaning services for a high-volume aviation training facility supporting the next generation of pilots. Since 2019, we have supported a campus accommodating up to 180 cadets and 50 staff at any one time, operating around the clock.
Facilities include lecture and simulation rooms, accommodation, a full-service kitchen with segregated halal sections, and sporting and recreational amenities.
In 2024, OCS also supported cleaning requirements during the refurbishment of a major campus block, including the introduction of a new commercial kitchen and student lounge facility.
Fast Facts
-
5+
Years of service
-
180
Cadets on site
-
50
Staff supported
-
24/7
Cleaning coverage
The Brief
The customer needed a trusted cleaning partner capable of supporting a full-scale training and accommodation facility. Services required flexibility, attention to cultural sensitivities, and consistent quality across classrooms, dormitories, kitchens, and communal areas operating around the clock.
Our service includes:
- Commercial cleaning services across classrooms, lecture halls, simulators, accommodation and shared facilities
- Student and accommodation facilities, including hostel ablutions, lounges, laundries, storerooms and end-of-lease dormitory resets
- Hospitality and kitchen cleaning, including segregated halal areas, pantries, chillers and freezers
- Industrial cleaning services for aviation-support facilities, including hangars, offices and amenities
- High-level, window and floor care services, including GMP-level deep cleans, carpet shampoo and extraction cleaning
- External areas, car parks and courtyards, company vehicle cleaning, consumables management and reactive cleaning support
OCS provides additional labour during cadet intakes, ensuring accommodation turnover is seamless and schedules are never disrupted.
The Outcome
Through strong communication, consistent quality, and responsive service delivery, OCS has helped create a clean, safe, and welcoming environment for cadets and staff.
Key actions and results included:
- Continuous 24/7 cleaning coverage across all facilities
- Zero audit non-conformances since contract commencement
- Long-term on-site cleaner retained for over 18+ years
- Rapid-response and ad hoc cleaning protocols
- Sustainable cleaning practices and centralised waste systems
- Close collaboration with the facilities management team.
The customer values OCS’s reliability, cultural respect, and commitment to maintaining a high standard of care for cadets and staff.
“This is a demanding, round-the-clock environment, and consistency really matters. Our focus has been on working closely with the site team to deliver a cleaning service that fits how the campus operates today and can adapt as its footprint and requirements continue to grow.”
Clyde Harding
Country Manager, OCS Australia
