Executive Summary
OCS Australia provides specialist cleaning services across a network of justice and law enforcement facilities throughout the State. Since 2003, the partnership has grown to include eight sites — from major court complexes to correctional and police facilities — with an annual contract value of more than $800,000. OCS ensures every site operates safely, securely, and to the highest hygiene and compliance standards.
Fast Facts
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800K+
P.A Contract
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8
Sites
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24/7
Response Capability
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20+
Staff across all sites
The Brief
The customer required a trusted partner to manage cleaning operations across multiple high-security and public-facing environments. Each site demanded reliability, strong communication, and rapid response to emergency and biohazard events, supported by strict access and safety protocols.
Our service includes:
- General and periodical cleaning across all facilities
- Biohazard and emergency response cleaning
- Exterior pressure washing and graffiti removal
- Consumables management and on-call services
- Pre-vetted and inducted staff for secure sites.
OCS also maintains a 24-hour absence notification system and a pre-approved casual pool of police-vetted colleagues to ensure continuity of service. Sustainable cleaning products and waste-reduction practices are used wherever possible, reflecting OCS’s commitment to people, planet, and purpose.
The Outcome
For more than 20 years, OCS has delivered consistent, high-quality cleaning across courts, correctional centres, and police facilities, maintaining uninterrupted operations and trusted relationships through clear communication and responsive service delivery.
Key actions and results included:
- 22+ years of uninterrupted service
- Rapid response to emergencies and biohazard incidents
- 24-hour absence notification process for continuity
- Strong collaboration with facility management teams
- Deployment of up to 20 trained colleagues within 24 hours
- Zero operational disruptions across all contracted sites.
The partnership demonstrates OCS’s reliability, professionalism, and respect for the secure environments in which it operates.
“Justice environments demand consistency, discretion, and absolute reliability. Our focus has been on delivering cleaning services that support how these facilities operate every day, while responding quickly and safely when incidents occur.”
OCS Operations Manager
