Executive Summary
OCS Australia delivers HACCP-certified cleaning and biosecurity services across seven ports for a leading airline catering provider. The work spans regulated food production areas, office spaces, vehicle cleaning and specialist deep cleans, supported by round-the-clock operations.
Colleagues complete extensive GMP and HACCP training, ensuring consistent performance during council, airline, hygiene, ISO and biosecurity audits. With zero non-conformances recorded across both announced and unannounced inspections, the partnership remains focused on reliability, transparency and operational excellence.
Fast Facts
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20+
Year partnership
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$19M+
Annual value
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7
Ports across 6 states
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50+
monthly audits (nil non-conformances)
The Brief
The customer required a facilities partner capable of delivering large-scale, round-the-clock cleaning to meet stringent airline and food safety compliance. OCS was appointed to maintain critical hygiene standards, provide specialist cleaning teams, and ensure consistent readiness across multiple high-risk environments.
Our service includes:
- HACCP-compliant food hygiene cleaning
- Biosecurity cleaning and vehicle washes
- Waste management and pot wash services
- Commercial and office cleaning
- Specialist periodic treatments such as carpet cleaning and strip and seal
OCS colleagues receive continuous GMP and HACCP training, supported by detailed checklists, validations, and on-site sign-off processes.
The Outcome
OCS strengthened the service through structured governance, local leadership and a continuous three-shift rotation. HACCP and GMP training, task cards and checklists supported audit readiness, while deep-clean teams improved productivity.
Key actions and results included:
- Site-level leadership supported by a Key Account Manager
- Dedicated deep-clean teams for intensive tasks
- Verified colleague training linked to scope documents
- Advanced equipment improving efficiency and safety
- Consistent, audit-ready standards every day
OCS maintains consistent audit results across all ports while evolving its service to improve efficiency, reduce waste and uphold high standards in demanding food production environments.
Summary
OCS continues to provide dependable service across seven ports, maintaining strong audit outcomes through structured processes and trained colleagues. The approach supports compliance, operational continuity and ongoing improvements that help the customer run safe, efficient and audit-ready food production sites.
“OCS are delighted to continue to build on its two decades of Australian partnership with this global client by providing 24×7 integrated soft services, 365 days of the year in what is a highly regulated, compliant, high-pressure industry.”
Clyde Harding
Country Manager, OCS Australia
