Executive Summary
One of the world’s leading pharmaceutical companies operates its Australian head office in Sydney. Spanning two floors and supporting 400 employees, the workplace includes two kitchens, a rooftop BBQ area, and shared office facilities.
This client has partnered with OCS since 2018, beginning with cleaning and waste management at its manufacturing facilities. When these functions were later transitioned in-house, the company directly retained OCS colleagues; a reflection of the trust and collaborative relationship built over time. Today, OCS continues to deliver integrated facilities management at the head office site.
Fast Facts
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400
Employees supported daily
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80
Person events supported seamlessly
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7+
Years of continuous partnership
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$300000+
Annual contract value
The Brief
OCS was engaged to provide a structured IFM model to support a high-performing office environment. With limited shared facilities and a dynamic workforce, the head office required systems that balanced hygiene, compliance, and fair allocation of resources while ensuring a consistent employee experience.
Key challenges included:
- Maintaining workplace hygiene standards across kitchens and communal areas.
- Managing transparent allocation of 200 lockers and 65 car parks for 400 staff.
- Ensuring compliance with electrical safety, fire protection, and first aid requirements.
- Delivering reliable support for meetings, events, and social activities.
- Coordinating routine maintenance to keep facilities safe and functional.
Our Approach: Structured IFM Delivery
OCS deployed an integrated, people-led FM model supported by dedicated on-site leadership. Services were delivered in close coordination with the building management team to ensure seamless daily operations.
Key initiatives included:
- Kitchen Hygiene and Maintenance
- Daily deep cleaning of coffee machines and five dishwasher cycles each day.
- Weekly fridge cleans to ensure hygiene and remove expired food.
- Daily tea replenishment and weekly milk ordering.
- Locker & Car Park Management
- Transparent booking system for 200 lockers and 65 car spaces.
- Bookings monitored daily, with accountability enforced through a three-strike policy.
- Safety & Compliance
- Annual test and tag of electrical appliances.
- Six-monthly fire extinguisher checks and first aid kit replacements.
- Coordination of maintenance for six EV charging stations.
- Meeting & Event Support
- Weekly meeting setups for 50 to 65 participants.
- Town hall and social hub arrangements for up to 80 employees.
- Rooftop BBQ bookings and setup management.
- Routine Maintenance
- Weekly mat cleaning.
- Monitoring of hot and cold-water systems.
- Annual deep cleaning and inspection of office chairs.
The Outcomes: A Consistent and Reliable Workplace
Through structured FM delivery and on-site leadership, OCS has enabled the client to achieve:
- Consistency across daily cleaning, hygiene, and maintenance routines.
- Fair resource allocation with transparent locker and car park systems.
- Regulatory compliance through scheduled testing and inspections.
- Seamless staff engagement with reliable meeting and event support.
- Long-term stability built on a trusted partnership since 2018.
Conclusion
This partnership demonstrates how integrated facilities management in the corporate sector goes beyond cleaning and maintenance. Through structured delivery, compliance assurance, and transparent systems, OCS enables leading global companies to maintain safe, efficient, and engaging workplaces.
