Stacey Hubac was 14 when she first stepped onto an OCS site, working part-time alongside her mother at the University of Otago.
At the time, it was a practical decision. A way to earn a bit more, to afford the things most teenagers want. What she didn’t realise then was how much that environment would shape the way she works, and leads, years later.
Today, she oversees operations across Otago and Southland, supporting one of the region’s largest customer contracts.
Experience that shapes delivery
Working on site from a young age gave Stacey a clear understanding of how services are delivered day to day, maintaining standards, responding to issues, and supporting colleagues in real time.
That experience continues to influence how she leads today.
“Supervisors are at the centre of delivery,” Stacey says. “They’re balancing customer expectations with what teams need on the ground.”
Progression through structured support
As Stacey developed within OCS, she was supported to take on new roles.
In 2015, she progressed into a supervisory position, guided by Dunedin Operations Manager Anita Clarkson. The focus at the time was on strengthening communication across teams and ensuring knowledge was shared more openly.
“When knowledge is shared, teams perform more consistently,” Anita says.
This approach helped build confidence across the operation and created a more stable delivery environment; both for colleagues and customers.
Translating frontline knowledge into operational value
In 2017, Stacey moved into contract management, expanding her responsibilities across multiple sites.
Her understanding of frontline delivery provided a strong foundation, enabling her to align team performance with customer expectations more effectively.
As responsibilities grew, so did the need for structured processes, clear communication, and consistent standards.
The OCS TRUE Values; Trust, Respect, Unity and Empowerment, became embedded in how teams worked together and delivered services.
Consistency at scale
Today, Stacey leads operations across Otago and Southland, with a focus on maintaining stable teams and reliable service delivery.
Her approach is shaped by experience, ensuring teams are supported, roles are clear, and expectations are aligned across sites.
The University of Otago remains a key contract, where long-term site knowledge continues to support consistent outcomes.
“It’s about making sure people have what they need to do their job well,” Stacey says.
Strengthening teams over time
Across the region, the focus is on building capability within teams, creating an environment where colleagues understand their roles, support each other, and deliver consistently.
This reduces disruption, improves communication, and supports long-term service stability.
What this means for our colleagues
Careers develop through experience, consistent support, and the opportunity to take on new responsibilities over time.
Stacey’s journey reflects how colleagues can progress from frontline roles into leadership, supported by structured development and the people around them.
