Building JCI-Ready Facilities Through Integrated FM

2 Minute Read

Sector

Healthcare

Services

Integrated Facilities Management (IFM)

Region

Thailand

Image of a Hospital

Executive Summary

A leading private healthcare provider in Thailand, recognised for delivering advanced clinical care and patient safety. As part of its long-term commitment to international best practices, the hospital adopted Joint Commission International (JCI) standards to benchmark quality across all operations.

Maintaining JCI accreditation requires a structured, audit-ready environment where patient safety and regulatory compliance are embedded into every process. This hospital continues to set the standard for healthcare in the region, prioritising risk management, infection control, and operational continuity across its facilities.

A group of seven uniformed workers from various professions stand in a well-lit hallway, smiling at the camera. One person holds a tray of food; another holds a hard hat, indicating different service roles.

The Brief

PCS Thailand has been a trusted partner for over 17 years, providing cleaning, environmental services, and engineering support. Our role began before the hospital’s first JCI accreditation and has expanded significantly as compliance requirements evolved.

Key challenges included:

Aligning facilities management processes with JCI domains, particularly Environment of Care (ENV) and Facility Management and Safety (FMS).
Implementing risk-zoned cleaning and waste management protocols that meet international standards.
Ensuring staff competency through structured training, drills, and documentation.
Delivering uninterrupted service during audit periods while supporting internal mock surveys and pre-audit exercises.

Key Results

  • Support

    17 Years

    of integrated FM partnership

  • Trained and Qualified Aviation

    100%

    compliance coverage across JCI ENV and FMS domains

  • Reactive work

    24/7

    operational coverage to support hospital functions and compliance readiness

  • 1st

    JCI accreditation supported and sustained through multiple audit cycles

Two men standing indoors, one wearing a white construction helmet and gray shirt holding blueprints, the other in a dark suit holding documents. They are looking at the papers together in a professional setting.

Our Approach

PCS deployed a multi-step compliance strategy to meet and maintain JCI standards by implementing zone-based cleaning protocols tailored to clinical risk categories and integrating infection control measures such as calibrated cleaning frequencies, approved chemicals, and appropriate PPE. Waste management processes included end-to-end traceability for both hazardous and general waste to meet audit requirements.

Staff underwent regular drills, SOP certification, and competency sign-offs to ensure operational readiness. PCS also participated in joint audits and mock surveys to prepare for official inspections, while engineering teams aligned preventive maintenance schedules with clinical operations to minimise risks and maintain infrastructure reliability.

A hand in a suit holds a glowing digital badge featuring a check mark, stars, and light effects on a dark background, symbolizing achievement and quality approval.

The Outcome

PCS played a critical role in enabling the hospital to achieve and sustain JCI accreditation across multiple audit cycles.

Results include:

Full compliance in ENV and FMS domains with all SOPs documented and audit-ready.
Positive auditor feedback on PCS processes and staff competency.
Zero service disruptions during accreditation activities.
Expanded service scope from cleaning to engineering services, including critical system maintenance and uptime management.

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Connect with Your PCS Healthcare Team

Hospitals and clinics need environments that uphold safety, compliance, and efficiency every day. Our healthcare-trained teams are ready to work with you to maintain spaces that support care delivery and meet regulatory standards. Contact us to discuss facilities management solutions built for healthcare.

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