The Client
A flagship private hospital in Northern Malaysia is recognised as one of the region’s leading centres of healthcare excellence. With over 700 beds across two main wings, the hospital operates 14 operating theatres, 14 intensive care unit beds, and employs more than 80 full-time doctors.
Serving an average of 200,000 patients annually, the hospital holds Joint Commission International (JCI) accreditation, setting the benchmark for patient safety and clinical quality in the region. Maintaining this reputation requires consistent compliance, rigorous hygiene practices, and operational resilience; particularly during periods of expansion and public health crises.
The Brief: Maintaining Accreditation Through Expansion
OCS Malaysia has been the hospital’s partner since 2016, delivering soft services that underpin patient care and compliance. The partnership expanded significantly during the opening of a new wing, when OCS was tasked with scaling services without disrupting ongoing operations.
Key challenges included:
Our Approach: Embedding Compliance Into Service Delivery
OCS implemented a structured framework designed for healthcare environments, integrating compliance, scalability, and infection control into daily operations:
- Swift Mobilisation for Expansion
- Phased deployment of staff, equipment, and processes to align with the staged opening of the new wing.
- Single Point of Contact
- Consolidated service accountability across soft services, enabling faster decision-making and streamlined communication.
- Infection Control Integration
- SOPs calibrated for outbreak conditions, including enhanced PPE protocols and high-frequency cleaning of critical zones.
- Audit Readiness
- Comprehensive documentation and support for internal mock surveys and external inspections.
- Specialised Zone Cleaning
- Operating theatres, ICU, NICU, and CSSD managed under strict risk zoning, chemical calibration, and staff training.
- Recognition for Contribution
- The hospital acknowledged OCS as a contributing partner in achieving recognition for building management and sustainability.
Key Results
-
9+ Years
of Partnership (Since 2016)
-
700+ Beds
Across Two Wings
-
116 OCS
Employees On-Site
-
200000 Patients
Treated Annually
The Outcomes: Consistent Compliance And Operational Support
The hospital has been able to expand facilities and sustain high compliance standards without disruption to clinical operations. Outcomes include:
- Minimal to Zero Audit Findings across accreditation cycles.
- Seamless Mobilisation of staff and services for new facility openings.
- Positive Client Feedback, including recognition for OCS’s role in sustainability achievements.
- Sustained Outbreak Readiness, with enhanced protocols deployed quickly when required.
Conclusion
This partnership demonstrates how structured, compliance-driven facilities services can sustain operational excellence in a large-scale hospital setting.
By embedding infection control measures, maintaining audit readiness, and mobilising services to match expansion needs, OCS enables one of Northern Malaysia’s most prominent hospitals to focus on what matters most: delivering safe, high-quality patient care.