The customer
The Coventry Building Society Arena is owned by the Frasers Group, and hosts a multitude of events throughout the year. From being the home stadium for Coventry City FC to hosting live music concerts, exhibitions and conferences, the venue is a continual hive of activity.
The challenge
In the summer of 2022, the facility underwent some major redevelopment work to refurbish the boardroom and executive boxes. With the final stage of work still ongoing and a board event due to take place in the new area in under a week, the Arena’s incumbent cleaning contractor wasn’t able to fulfil a deep clean – leaving the Arena with a serious challenge.
While the OCS team had worked with Frasers Group before, we had never worked on the Coventry Building Society Arena, and were asked to mobilise a team of eight cleaners within three days to conduct a Saturday deep clean.
The solution
By using our time and attendance software system, we were immediately able to contact all staff in the local area across all of our divisions to gauge availability to work at the Arena on the Saturday. Very quickly, we were able to mobilise a team ready to ensure the new facilities were spotless.
With rubble still on the floor, the team was on-site for around five hours, cleaning everything from walls, windows and floors to big screens, coordinating with and working around the builders as the last stages of building work were completed
The outcome
The cleaning work was completed more quickly than the customer expected, and when they arrived to inspect the site, they were incredibly impressed. As they’d never worked with us before, they didn’t know what to expect, and they were hugely grateful – not only that we’d been able to mobilise a team so quickly, but also because of the quality of the job.
By ensuring the facility was clean, safe and hygienic, the event the Arena had booked in for 36 hours later was able to go ahead.
