Executive Summary
A leading global data centre operator launched its first Southeast Asian campus in Johor, Malaysia, a 22,500 sqm facility with 104 MW IT power capacity and Tier III classification.
OCS Malaysia was engaged to deliver integrated facilities management, including technical maintenance, to ensure operational reliability and compliance from the start of operations.
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22500 sqm
Total Net Floor Area
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104 MW
IT Power Capacity
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Tier 3
Classification
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13 OCS Colleagues
Deployed On-site
The Brief
The engagement required OCS Malaysia to transition maintenance operations from an in-house, multi-vendor setup to a single integrated model. The goal was to ensure continuity, establish clear accountability, and strengthen technical governance across a complex, high-performance environment.
Key challenges included:
Our Approach: Structured Mobilisation And Controlled Delivery
OCS Malaysia implemented a rapid and structured mobilisation plan supported by experienced technical teams and digital management systems.
- Swift Mobilisation
- OCS completed site mobilisation within a one-month lead time, ensuring service continuity and seamless transition from in-house to integrated FM operations.
- Single Point of Contact
- A dedicated FM lead was appointed to oversee service delivery, vendor coordination, and escalation management, improving communication and accountability.
- Self-Delivery and Technical Expertise
- The OCS team self-performed most services to maintain control over quality and ensure consistency across technical maintenance, housekeeping, and support functions.
- CMMS Implementation
- A Computerised Maintenance Management System (CMMS) was deployed to monitor preventive, corrective, and routine maintenance in real time. Client stakeholders were given shared access to the platform, providing full transparency on expenditure, asset status, and work progress.
- Data-Driven Collaboration
- Routine reporting, asset tracking, and performance dashboards enabled data-driven decisions, audit readiness, and measurable improvements in operational reliability.
The Outcomes: Control, Transparency, And Continuity
Through structured FM delivery and strong technical coordination, OCS Malaysia enabled client to achieve:
- Business Continuity
- Seamless transition with no operational disruption.
- Improved Accountability
- Faster issue resolution through a dedicated single point of contact.
- Operational Efficiency
- Proactive and preventive maintenance reducing downtime.
- Data Visibility
- Real-time performance tracking and expenditure transparency via CMMS.
- Collaborative Partnership
- Shared system access building trust and alignment.
- Audit Readiness
- Structured data tracking supporting compliance and certification goals.
Conclusion
OCS Malaysia’s structured FM delivery supports operational stability for data centres from the first day of service. Through digital visibility, technical expertise, and on-site reliability, OCS ensures seamless, compliant, and transparent facility operations.
