Category: Healthcare

OCS Royal Papworth Hospital Team Nominated for Partnership Award

Posted on by stephanieamata

We’re excited to announce that our team at Royal Papworth, alongside our partners at Equitix, Skanska, and Royal Papworth Hospital NHS Trust, has been nominated for a Partnership Award in the “Best Operational – Healthcare” category.

Royal Papworth Hospital is recognised as the UK’s leading heart and lung hospital, treating approximately 50,000 patients each year. Since the hospital opened in 2019, our on-site team has been providing integrated soft services such as catering, cleaning, portering and security.

This nomination recognises our consistently delivered service and sustainable partnership with our clients and other facility management providers on-site.  Through exceeding expectations with transparent service delivery, the OCS team at Royal Papworth successfully navigated a rigorous review process in 2023. Recognising the close working relationships and dedicated efforts the OCS team have put in since service commencement, this process ensured continued excellence in service with no disruption.

We were delighted to note the inclusion in the nomination of multiple examples of positive patient and staff feedback related to our services, which is a testament to the OCS team’s hard work.

Working collaboratively, the teams at Royal Papworth have established the Team Royal Papworth Hospital Charter and a Joint Efficiency Group. This group meets quarterly to address recurring challenges, share insights, and offer valuable advice demonstrating flexibility and enabling continuous improvement opportunities through a partnership approach.

This nomination is a great honour and a testament to our commitment to quality service, effective partnerships, and the dedication of our team. We’re thrilled to have been recognised this way and we’re eager for the announcement on the 2nd of May. Good luck to all our fellow nominees!

Lindsey Coles

Support Director

The charter, based on Excellence, Collaboration, Communication, and Compassion, directs their collaborative work. By fostering transparency with industry partners and key stakeholders within the Trust, the OCS team has tailored their services to the unique needs of the facilities and their users.

Congratulations to the Royal Papworth Team. We look forward to the announcement of the winners on Thursday 2 May. 

Cultivating Community and Well-being at West London NHS Trust

Posted on by emmacook

OCS is proud to introduce our innovative “Grow Gardens” project, a unique initiative focused on establishing a network of thriving community gardens within the premises of our Trust sites. This project is part of our ongoing commitment to our NHS Healthcare customers.

The “Grow Gardens” project is not merely about creating green spaces; it’s about delivering dedicated practices that elevate the well-being of our colleagues and patients. We believe that by nurturing these gardens, we also foster a healthier and more positive environment for everyone involved.

Thank you to facilities and our OCS colleagues for the wonderful kitchen garden at Clayponds. The building has only been under Trust management for three and a bit months, and already we are seeing a difference! This is a great initiative.

Katherine Murray

Assistant Director of Operations, West London NHS Trust

Our gardens have been brought to life thanks to the active involvement of our colleagues, patients, and volunteers. Their hard work and dedication have made this initiative a success, positively influencing our catering practices. They are now able to offer a variety of fresh vegetables and herbs including strawberries, runner beans, rhubarb, and lemon thyme picked straight from their gardens. Each ingredient that we serve from our garden is a testament to our unwavering commitment to sustainability and care.

The benefits of these gardens extend beyond just providing fresh produce for meals. They also serve as therapeutic spaces for occupational therapy and social engagement. Their service users now find joy and fulfilment in tending to the gardens. This shared experience has helped create a positive working community where everyone feels engaged and valued.

To learn more about our initiative and how we’re transforming catering from farm to fork, click here.

Find out more about OCS Catering services in Healthcare

OCS Named as Supplier for RM6331 Healthcare Soft Facilities Management Services

Posted on by emmacook

20th February 2024: Leading facilities management (FM) service provider, OCS, has been named as a supplier on Crown Commercial Service’s (CCS) RM6331 Healthcare Soft Facilities Management Services agreement, strengthening its position in the public sector for its FM offering to the healthcare industry.

This supports its ambitious plans announced earlier this month; to become one of the leading forces in the FM market, bolstered by its commitment to deliver integrated, high-quality facility management solutions.

OCS services available through the Healthcare Soft FM Framework include Cleaning, Catering and Bundled Soft FM (e.g. Security Services, Portering and Logistics, Waste Services, Grounds Maintenance, Linen and Laundry, etc.). Whilst OCS already has a large footprint in the healthcare industry, the Framework helps reinforce its position, as the company will be competing for call-off contracts amongst other major FM leaders.

This means public sector buyers looking to enter into a contractual relationship with OCS can trust that they are working with a verified supplier that delivers high-quality, cost-effective service with the additional assurance that they are making actionable improvements in ESG.

Being named on the CCS Framework for RM6331 Healthcare Soft FM Services further establishes our market position in the public sector as a best-in-class facilities management solutions provider.

We look forward to building relationships with the healthcare providers that choose us as their service delivery partner, leveraging our expertise to fulfil their business needs and improve efficiencies across facilities management.

This will be achieved by combining technology, innovation, and collaboration in our approach to FM, whilst applying the most appropriate methodologies and best practices in compliance with standards outlined by NHS England and other professional associations within the industry.

Daniel Dickson

UK and Ireland Chief Executive Officer

Crown Commercial Service supports the public sector to achieve maximum commercial value when procuring common goods and services. In 2022/23, CCS helped the public sector to achieve commercial benefits equal to £3.8 billion – supporting world-class public services that offer best value for taxpayers.

Services included in this story

OCS awarded a 3-year contract with the Wellcome Genome Campus, Cambridge

Posted on by emmacook

Delivering the best services

International facilities management service provider, Atalian Servest, part of the OCS Group, have been awarded a three-year contract at the prestigious Wellcome Genome Campus.
Atalian Servest will deliver cleaning, washrooms and waste segregation services at the scientific research campus based in Hinxton, Cambridgeshire. The contract manager will oversee the daily running of the contract with support from the senior operations team.

“We were looking for a Facilities Management company who could provide a bespoke service at our multiple-building site. From the outset Atalian Servest have worked collaboratively with our team to deliver a best value solution with a strong sustainability focus.”

Jen Waterfield

Senior Procurement Partner at Wellcome Sanger Institute

The Wellcome Genome Campus is home to some of the world’s foremost institutes and organisations in genomics and computational biology, committed to delivering life-changing science with the reach, scale, and imagination to solve some of humanity’s greatest challenges.
Jen Bates, Sector Managing Director, Atalian Servest, said: “We are delighted to be working in partnership with the Wellcome Genome Campus. Our local knowledge and expertise in delivering services to similar clinical environments means we have a sound understanding of the client’s requirements, and look forward to supporting them at their Hinxton site.”