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Supporting people through safe workplaces, meaningful opportunities and inclusive cultures where colleagues can thrive together.
ANZ 2025 ESG Report

Supporting People to Thrive at Work

People are at the centre of how OCS operates across Australia and Aotearoa New Zealand. More than 4,300 colleagues support customers across hospitals, airports, schools, public spaces and workplaces every day.

Our approach focuses on creating safe, inclusive and supportive environments where colleagues can build skills, develop careers and contribute to the communities they are part of. This includes workplace safety, wellbeing initiatives, leadership visibility, training and professional development, alongside programmes that support diversity, employment pathways and community participation.

We believe strong businesses are built by capable people who feel valued, supported and connected to the work they do. That philosophy shapes how we invest in our workforce, support our communities and create opportunities for future generations.

Social Priorities 

Social responsibility goes beyond the workplace. Our focus includes supporting colleague wellbeing, building workforce capability, creating employment opportunities and making positive contributions to the communities where we operate.

  • Safety continues to be a core priority, supported through training, engagement, reporting and continuous improvement across customer sites and operational environments.

  • Apprenticeships, qualifications and development programmes help colleagues strengthen capability, progress their careers and build long-term opportunities.

  • We are committed to creating opportunities for people from different backgrounds and supporting workplaces where everyone feels respected and included.

  • Partnerships, sponsorships and community programmes help support local organisations, schools, charities and initiatives across Australia and Aotearoa New Zealand.

  • Regular engagement and independent feedback help us understand colleague experiences and identify opportunities to improve how we operate.

Great Place to Work® Certification™

OCS Australia has been certified as a Great Place to Work®, based on independent feedback from colleagues across the business.

The result reflects how colleagues experience OCS every day. Many said they feel respected for who they are, take pride in what they do and value the support of their teams. Safety and fair treatment across roles and regions were also consistent themes.

Colleagues were equally clear on where improvements are needed. Feedback highlighted the need for clearer processes, better communication and more visible pathways for development.

This input has shaped a focused action plan, including clearer recruitment and promotion processes, improved information sharing and new development programmes from 2026. Consistent teams, clear processes and safe environments support how mahi/work is delivered for customers.

The certification sets a baseline. The focus now is on making the changes colleagues have asked for and improving how the business operates day to day.

2025 OCS ANZ Annual TRUE Stars

OCS TRUE Stars Awards recognise colleagues and teams who step in, take responsibility and go that extra mile when it counts.

Nominations come from managers, colleagues and customers across the business. These are reviewed regularly, with TRUE Stars recognised throughout the year. From these, monthly winners are selected, before a final group is chosen for annual recognition, including the overall TRUE Star of the Year.

Some nominations reflect consistent, day-to-day performance. Others capture moments where someone acts quickly or supports others in challenging situations. Together, they show how mahi/work is delivered across our sites across Australia and Aotearoa.

2025 OCS ANZ Annual TRUE Stars Winners

OCS 2025 Annual Empowerment Star and 2025 TRUE Star of the Year – Ninh Hoang, Christchurch

When a traveller fell on an escalator, Ninh sprang into action, stopping the machine and staying put, offering support until medical help arrived. His response reduced further risk and brought control to a fast-moving situation.

OCS 2025 Annual Trust TRUE Star – Pravesh Adhikari, Sydney

For Pravesh, it’s the attention to detail delivered every day — maintaining critical environments customers can rely on without needing to be asked.

OCS 2025 Annual Respect TRUE Star – Nita Jing, Wellington

Nita cleans and maintains specialist accommodation for people affected by cancer, building trust with guests through the way she carries out her mahi/work, offering support and a smile to people during a difficult time.

OCS 2025 Annual Unity TRUE Star – Dnata Biosecurity Team, Melbourne

Working across shifts, the team collaborated on and off-site to deliver a successful audit result, following processes closely and supporting each other throughout.

Each situation might be unique, but the way in which these Stars make a difference is consistent. Upholding our TRUE values and making us all proud, one outstanding achievement at a time.

Social Performance

People Shaping Better Business Outcomes

During 2025, OCS Australia and New Zealand continued investing in workforce development, community partnerships and colleague engagement. Great Place To Work certification provided independent insight into colleague experience, while apprenticeships, training programmes and employment initiatives supported pathways into long-term careers.

Building Capability for the Future

Across the business, colleagues completed industry training, professional qualifications and apprenticeship programmes designed to strengthen capability and support future workforce needs. Partnerships with organisations like Workbridge also helped create employment opportunities and broaden access to meaningful work.

Social stories