Erin Cahill
Business Manager – Australia
Erin Cahill has built her career around making businesses work better – improving processes, introducing new systems and bringing people together to deliver complex projects.
Her experience spans customer service, team leadership, customer success and business management. Before joining OCS, Erin worked in similar business management and operational roles for more than ten years, during which she led systems implementations, developed service delivery frameworks, established customer support functions and improved governance and reporting processes.
As Business Manager for OCS Australia, Erin works across the business to translate strategic priorities into practical action. Her remit includes business reporting and improvement, technology projects, accreditations and compliance, industry engagement, and OCS Australia’s Reconciliation Action Plan and Indigenous procurement commitments. She is also playing a key role in implementing OCS Australia’s new HR information system, working with internal teams and external partners.
Erin brings together people from across the business to solve problems, improve processes and keep complex projects moving. Her role gives the Australian leadership team greater visibility into performance and helps ensure that new systems and initiatives work effectively for colleagues and customers.
Outside work, Erin enjoys yoga, photography, reading and live music. She also enjoys spending time with her husband, Luke, and their tuxedo cat.
